Terms and Conditions

I Love Hot Yoga Limited
Version 1.0 — Effective 31 July 2026

1. About us

These Terms and Conditions apply to classes, memberships, passes and other services supplied by:

I Love Hot Yoga Limited
Company number: 17157332
Registered office: Eastham Hall, 109 Eastham Village Road, Eastham, Wirral, United Kingdom, CH62 0AF
Studio address: 23 Station Road, Little Sutton, CH66 1NT
Email: hello@ilovehotyoga.co.uk
Website: www.ilovehotyoga.co.uk

By creating an account, purchasing a membership or pass, or booking or attending a class, you agree to these Terms and Conditions.

2. Eligibility and age requirements

You must be at least 18 years old to create an account and enter into a contract with us.

Customers aged 16 or 17 may attend only where:

  • a parent or legal guardian has provided written consent;

  • the required health and participation declarations have been completed;

  • the young person attends with a responsible adult; and

  • we consider the class appropriate for them.

We may request further information or refuse participation where reasonably necessary for safety, safeguarding or insurance purposes.

Customers under 16 may not attend heated classes.

3. Customer accounts

Bookings and purchases must be made through our approved booking system or by another method authorised by us.

You are responsible for:

  • providing accurate and current information;

  • keeping your login details secure;

  • ensuring bookings are made in your own name;

  • providing accurate emergency-contact details; and

  • informing us of relevant changes to your health or contact information.

You must not allow another person to use your account.

Memberships, passes and bookings are personal and may not be transferred, shared, resold or used by another person.

4. Bookings

Classes are subject to availability and should be booked in advance.

A place is not guaranteed until the booking has been confirmed through our booking system.

We may apply reasonable booking limits where necessary to manage class capacity and ensure fair access for members.

You are responsible for checking the date, time, class type and location before completing your booking.

5. Prices and payments

Current prices are shown on our website and booking system.

Payments are processed securely through our authorised payment provider. By purchasing a recurring membership, you authorise us and our payment provider to collect the payments due under that membership.

You are responsible for ensuring that:

  • your payment details remain accurate and valid; and

  • sufficient funds are available when a payment is due.

If a payment fails, we may:

  • attempt to collect the payment again;

  • ask you to update your payment information;

  • suspend your ability to make further bookings; or

  • suspend membership access until the outstanding amount has been paid.

We will not impose additional charges unless they have been clearly disclosed and are permitted by law.

6. Standard Unlimited Monthly Membership

The standard Unlimited Monthly Membership is currently £89 per month.

The membership:

  • renews automatically each month;

  • continues until cancelled;

  • is not a fixed 12-month contract unless this is expressly stated before purchase; and

  • is subject to the cancellation provisions below.

The membership gives access to eligible classes, subject to availability, the published timetable and these Terms and Conditions.

It does not guarantee a place in a particular class.

7. Founding Membership

The Founding Membership is a limited Grand Opening offer priced at £75 per month.

The £75 monthly rate will continue for as long as the Founding Membership remains active and the member complies with these Terms and Conditions.

If a member cancels the Founding Membership:

  • the Founding Member rate is permanently lost;

  • it cannot be reinstated; and

  • any future membership will be charged at the price available at that time.

An approved membership pause does not amount to cancellation and will not, by itself, cause the member to lose the £75 Founding Member rate.

We may close the Founding Membership to new customers at any time. Closing the offer to new customers will not change the agreed price for existing active Founding Members.

The Founding Membership cannot be combined with the Grand Opening Intro Pass or another introductory or promotional offer unless we expressly agree otherwise.

Each customer may claim only one Grand Opening offer.

8. Grand Opening Intro Pass

The Grand Opening Intro Pass costs £25 and provides two weeks of unlimited access to eligible classes.

The two-week period begins on the date of the customer’s first eligible class.

The Intro Pass:

  • may only be purchased once per person;

  • is intended for new customers;

  • is personal and non-transferable;

  • cannot be shared;

  • cannot normally be extended;

  • cannot be exchanged for cash;

  • cannot be combined with the Founding Membership; and

  • cannot be combined with another introductory or promotional offer unless we expressly agree otherwise.

A customer who purchases the Grand Opening Intro Pass is not eligible to purchase the Founding Membership.

Where a customer purchases both offers contrary to these conditions, we may cancel the later purchase. Any refund or deduction will be handled fairly and in accordance with the customer’s legal rights and any services already used.

9. Membership cancellation

Monthly memberships may be cancelled by giving one month’s notice.

Cancellation requests must be submitted:

We will acknowledge the cancellation request in writing.

The membership will remain active during the notice period, and the member may continue booking and attending eligible classes.

No more than one further normal monthly membership payment will be taken after a valid cancellation request, unless an earlier payment was already overdue.

Cancellation does not remove responsibility for amounts that became payable before the cancellation took effect.

Cancelling a Founding Membership permanently removes the £75 Founding Member rate.

10. Membership pauses

Eligible monthly memberships may be paused:

  • for a minimum of 2 weeks;

  • for a maximum combined total of 8 weeks in any rolling 12-month period; and

  • by providing at least 7 days’ notice.

Pause requests must be submitted by email to hello@ilovehotyoga.co.uk and must be approved before the pause begins.

Pauses cannot normally be applied retrospectively.

No pause fee is currently charged.

Billing dates and membership end dates may change as a result of an approved pause.

The Founding Member rate will be protected during an approved pause.

We may consider a longer pause in exceptional circumstances, including serious illness, injury, pregnancy, bereavement or another significant event.

We may request reasonable supporting information where necessary. Customers should not send detailed medical records unless specifically requested.

11. Cancelling a class booking

A class may be cancelled without penalty up to 12 hours before the scheduled class start time.

Where a booking is cancelled less than 12 hours before the class:

  • a customer using a class pass will lose the applicable class credit; and

  • an unlimited member may receive a late-cancellation warning.

Where a customer does not attend and has not cancelled:

  • a customer using a class pass will lose the applicable class credit; and

  • an unlimited member may receive a no-show warning.

Where an unlimited member has three combined late cancellations or no-shows within a 30-day period, we may temporarily restrict their advance-booking access.

We will normally contact the member before applying such a restriction.

We may waive a late-cancellation or no-show consequence where there has been an emergency or another genuine exceptional circumstance.

12. Waiting lists

Where a class is full, customers may be able to join a waiting list.

If a space becomes available, the booking system may automatically add the next eligible customer to the class and send a notification.

Customers are responsible for monitoring their bookings and notifications.

The standard cancellation policy may apply once a customer has been added to the class. We will apply this fairly, taking account of how much notice the customer received.

13. Arrival and late entry

Customers should arrive with sufficient time to check in and prepare safely.

For a first visit, we recommend arriving at least 15 minutes before the class begins.

The studio door may be locked when a class starts for safety and security reasons.

Late admission is at the instructor’s discretion. Entry may be refused where:

  • the class has already begun;

  • admission would disrupt the class;

  • the customer has missed important safety information; or

  • admitting the customer would create a health or safety concern.

A refused late entry may be treated as a late cancellation or no-show.

14. Studio cancellations and timetable changes

We may make reasonable changes to:

  • class times;

  • instructors;

  • class descriptions;

  • class formats;

  • studio facilities; or

  • the published timetable.

We may cancel a class because of instructor illness, low attendance, unsafe conditions, equipment failure, an emergency or another event beyond our reasonable control.

Where we cancel a class:

  • any class credit used for the booking will be returned;

  • the customer may book another eligible class; and

  • any refund required by law will be provided.

We are not responsible for indirect costs such as travel expenses, childcare costs or loss of earnings, except where liability cannot lawfully be excluded.

15. Refunds

Refund requests will be considered fairly and in accordance with the customer’s statutory rights.

Except where required by law or expressly agreed by us:

  • used class credits are not refundable;

  • membership payments are not refunded merely because the member did not attend;

  • expired or partly used promotional passes are not refundable;

  • memberships and passes cannot be transferred;

  • memberships and passes cannot be exchanged for cash; and

  • refunds will normally be returned to the original payment method.

We may offer a refund, credit, extension or pause in appropriate circumstances involving serious illness, injury, pregnancy, bereavement or another exceptional event.

Nothing in these Terms affects the customer’s statutory rights where a service has not been supplied with reasonable care and skill or where another legal remedy applies.

16. Online purchases and cancellation rights

Customers purchasing a membership or pass online may have a legal right to cancel the contract during the applicable statutory cancellation period.

Where a customer expressly requests that a membership, pass or other service begins during that cancellation period, the customer may be required to pay a proportionate amount for services already supplied before cancellation.

Where the service has been fully performed following the customer’s express request and acknowledgement, the statutory cancellation right may end.

Nothing in these Terms limits the customer’s statutory cancellation rights.

17. Health declaration and participation agreement

Before attending, customers must read and accept our separate:

Health Declaration, Risk Acknowledgement and Participation Agreement.

Customers are responsible for providing accurate information and deciding whether they are medically fit to participate.

Customers must inform us if relevant health circumstances change.

Our instructors do not provide medical advice and cannot diagnose medical conditions.

Where a customer is uncertain about whether heated exercise is suitable, they should obtain advice from an appropriate healthcare professional before participating.

18. Heated classes

Heated classes may take place at approximately 35°C.

Customers must:

  • arrive adequately hydrated;

  • bring sufficient water;

  • wear suitable clothing;

  • work within their own limits;

  • take rest whenever needed;

  • follow reasonable safety instructions;

  • leave the heated room if they feel unwell; and

  • inform the instructor if they experience concerning symptoms.

Customers must stop participating if they experience symptoms including:

  • chest pain;

  • faintness;

  • dizziness;

  • nausea;

  • unusual shortness of breath;

  • confusion;

  • loss of balance; or

  • severe or unusual pain.

Customers must not enter or remain in a heated class while intoxicated or under the influence of substances that may impair their safety.

19. Pregnancy and postnatal participation

Hot yoga is not suitable during pregnancy.

Customers who are pregnant or believe they may be pregnant must not participate in heated classes.

Postnatal customers should obtain appropriate medical guidance before returning to exercise and must inform the instructor before attending.

20. Medical conditions

Customers should obtain appropriate medical advice before attending heated classes if they have, or have recently experienced:

  • a heart or circulatory condition;

  • uncontrolled or recently diagnosed high blood pressure;

  • fainting or unexplained dizziness;

  • chest pain;

  • a respiratory condition;

  • epilepsy or seizures;

  • diabetes;

  • kidney disease;

  • recent surgery;

  • a significant injury;

  • a condition affected by heat, exertion or dehydration; or

  • medication that may affect hydration, balance, blood pressure or heat regulation.

This list is not exhaustive.

We may reasonably ask a customer not to participate until they have obtained appropriate medical advice where we have a genuine safety concern.

21. Studio conduct

Customers must:

  • behave respectfully towards staff, instructors and other customers;

  • follow reasonable staff instructions;

  • avoid conduct that is threatening, abusive, discriminatory or disruptive;

  • use studio equipment responsibly;

  • maintain appropriate personal hygiene;

  • respect the quiet environment of the studio;

  • remove outdoor shoes before entering the practice area; and

  • comply with safety and emergency procedures.

We may refuse entry, ask a customer to leave, suspend an account or cancel a membership where reasonably necessary because of:

  • threatening, abusive or discriminatory behaviour;

  • harassment;

  • violence;

  • intoxication;

  • deliberate damage;

  • repeated disruption;

  • unsafe behaviour;

  • misuse of an account or membership; or

  • a serious or repeated breach of these Terms.

Where appropriate, we will explain the concern and give the customer a reasonable opportunity to respond.

22. Phone-free studio and recording

The practice studio is a phone-free space.

Phones should be switched off or placed on silent and stored securely before entering the practice area.

Photography, filming, audio recording and video calling are not permitted without our prior permission.

We will not photograph or record a customer for marketing or promotional purposes without appropriate permission.

23. Personal belongings and lockers

Lockers are provided for customers to store personal belongings.

Customers remain responsible for their possessions and should avoid bringing valuable items to the studio.

We are not responsible for loss, theft or damage to personal belongings unless caused by our negligence or where responsibility cannot legally be excluded.

Items left at the studio may be retained for a reasonable period and may then be disposed of or donated where the owner cannot be identified or contacted.

24. Studio facilities and equipment

Customers must use all studio facilities, lockers, mats, blocks and other equipment responsibly and in accordance with staff instructions.

Any fault, damage, hazard or spillage should be reported immediately.

Customers may be responsible for deliberate or reckless damage they cause to studio property.

25. Emergencies and first aid

If a customer becomes unwell or injured, we may:

  • provide reasonable first aid;

  • contact the customer’s emergency contact;

  • contact the emergency services; and

  • provide relevant information to emergency personnel where necessary to protect the customer’s health or safety.

Customers are responsible for keeping their emergency-contact details up to date.

26. Our responsibility

We will provide our services with reasonable care and skill.

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by our negligence;

  • fraud or fraudulent misrepresentation;

  • breach of statutory rights; or

  • any other liability which cannot legally be excluded.

Subject to this, we are not responsible for injury, loss or damage arising solely from:

  • the ordinary and inherent risks of exercise;

  • a customer ignoring reasonable safety instructions;

  • a customer exceeding their personal limits;

  • a customer failing to disclose relevant information;

  • a customer continuing after being advised to stop; or

  • circumstances beyond our reasonable control.

27. Events outside our reasonable control

We are not responsible for delay or failure caused by circumstances outside our reasonable control.

These may include:

  • extreme weather;

  • flooding;

  • fire;

  • utility failure;

  • building failure;

  • public-health restrictions;

  • transport disruption;

  • instructor emergencies;

  • failure of third-party technology; or

  • government or emergency-service action.

We will take reasonable steps to reduce disruption and communicate material changes.

28. Changes to prices, services or Terms

We may update these Terms where reasonably necessary because of:

  • changes in law or regulation;

  • changes to our services;

  • safety or insurance requirements;

  • changes to our booking technology; or

  • reasonable business needs.

We will give reasonable advance notice of any material change affecting an existing recurring membership.

Where we propose to increase an existing member’s recurring price or make a material change that significantly disadvantages them, we will explain the change and any cancellation rights before it takes effect.

The Founding Membership remains subject to the specific price protection described in section 7.

29. Privacy and health information

We process personal information in accordance with our Privacy Notice.

This may include relevant health information provided for participation and safety purposes.

Customers should read the Privacy Notice before creating an account or providing personal information.

30. CCTV

CCTV operates in designated areas of the premises for security, safety and crime-prevention purposes.

CCTV is not used in toilets or changing areas.

Signs will identify monitored areas.

CCTV recordings will be handled in accordance with our Privacy Notice.

31. Complaints

Complaints should be emailed to:

hello@ilovehotyoga.co.uk

Please include:

  • your name;

  • your contact details;

  • the relevant booking or transaction details; and

  • a clear description of the issue.

We aim to acknowledge complaints within 3 working days and provide a substantive response within 14 working days.

More complex matters may take longer, but we will provide an update where reasonably possible.

32. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

33. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

34. Governing law

These Terms are governed by the laws of England and Wales.

Customers retain any mandatory legal right to bring proceedings in the courts applicable to where they live.

35. Contact us

For questions about these Terms, please contact:

I Love Hot Yoga Limited
hello@ilovehotyoga.co.uk
www.ilovehotyoga.co.uk